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Below are a few of the most
commonly asked pre-sales questions about our software.
1. Is MicroStaffer a
Web Based System? MicroStaffer
offers you the best of both worlds. A user friendly and
feature-rich Windows based interface and a Web based access
module for on-call and remote-office access as well as Web
based access for your Medical Employees and Customers using
any standard Internet Browser such as Microsoft Internet
Explorer.
More than that, most web based systems will
require you to 'Host' your application with the vendor.
Not only will this mean that you do not actually own your own
system but it will leave you at the mercy of the vendor, his
support staff, your broadband provider as well as a host of
other players who fall between you and YOUR DATA!
With MicroStaffer the choice is yours.
You can run your own in-house Enterprise System including
Remote Web Access or go completely Web Based with our Hosted
Solution.
2. Is MicroStaffer for
Medical Staffing Agencies? Yes! MicroStaffer is designed
specifically for medical staffing agencies who offer shift
based staffing for clients and need to monitor nurse
accreditation at the point of scheduling. There is finally a solution
for Medical Staffing Agencies to replace their pen-and-paper
based methods or less capable software applications.
3. Will MicroStaffer
automatically keep me informed of my staff's upcoming
accreditations expirations? Yes! Being medical specific,
MicroStaffer monitors all your staffs upcoming license, certifications,
and health related expirations, and it alerts you at
at the point of scheduling. If you are scheduling a nurse
and they have an upcoming or expired item in their personnel
file, you are immediately notified before you book the shift.
You can even email an alert to the individual to request
updated paperwork. You can also run daily, weekly, or monthly reports
on any license or certifications that are about to expire.
There is even a startup window that displays all expirations
in one single list.
4. How do you handle
Training of MicroStaffer? Because the MicroStaffer interface is so
intuitive and easy to use, many of our customers
opt not to receive any training from our staff. That alone
speaks for itself. However, we do offer hands on training
if necessary, and as part of your your support plan and software
purchase, we also help you with training issues over the phone
and via email. We do offer full day training sessions which
consist of an audio-visual walk-through and hands on
instruction.
5. How do you handle
Installation of MicroStaffer? Installing your MicroStaffer
software is also very simple and straight forward. If you
have ever installed any software on your PC,
you can install MicroStaffer. Most semi-technical staff members
can install even a MicroStaffer networked system in
less than an hour. We supply you with all the manuals and
software, as well as phone and online support to help with
any issues you may have.
If you decide on a Web Based system, our Web
Hosting Partner will handle all aspects of installation
and mantenance.
6. How can
our On-Call people access the System? What about
Regional offices? Using Microsoft's
Terminal Services technology, you can give split-second,
Web-Based access to virtually anyone located anywhere.
Whether you are connecting various regional offices to your
central system or dialing in from home, Terminal Services
allows you Web Based access over as little as a 56k dial-up
phone line with superior performance and security.
In addition, MicroStaffer
now also offers access for on-call staff and regional offices
using it's optional Web Interface. With this, uses can
access mission critical parts of the system using any standard
Web Browser such as Microsoft Internet Explorer.
Finally, MicroStaffer can
also be competently Web Hosted by our Hosting
Partners.
7. We have several
regional offices throughout the Country. How can we separate
each of these but still get company wide reports?
MicroStaffer's Regions option allows you to assign
Nurses, Facilities and Users to user-defined regions.
Once assigned, users will only see employee, client and
staffing information that pertains to their specific
regions. However, managers can log into MicroStaffer and
get company wide reports.
8. What about Maintenance of MicroStaffer?
Maintenance of your system is also very simple. No Database
Administrators are required. The Microsoft SQL Server
database, which contains all your vital staffing
information, backs up automatically on a nightly basis and requires virtually no ongoing
maintenance. MicroStaffer does include a built-in data
archive utility for long term data storage and performance
maintenance.
9.
How quickly can I be up and running?
You can be up and running in as little as 24 hours! Unlike
other companies who require you to come to their office for
as much as a week of training just so you know how to use
the software, MicroStaffer is completely user friendly and
does not require on site training, so you can be scheduling
and monitoring your employees credentials in less than an
hour after receiving the software!
10. What are the system requirements
to run MicroStaffer? MicroStaffer
is a true client server application. We strongly recommend
a Windows 2000 or higher server, and Windows 2000 Pro or XP Pro workstations.
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